Boone County Water District will resume disconnections for non-payment of services on May 10, 2021. Payment arrangements are available by contacting our office at 859-586-6155. If you need assistance you can reach out to the Northern Kentucky Community action Commission at 859-292-5222 or Sanitation District #1 disconnections for non-payment of services will resume as early as the week of April 19, 2021.

Our Lobby will re-open to the public on June 1, 2020 at 8:00 am. In accordance with the Governor’s orders and CDC guidelines Boone County Water District requires that our customers wear masks while in the lobby and maintain social distance from one another, there are taped lines on the floor to indicate 6 feet of separation. The lobby has a hand sanitizer station and all high touch areas will be sanitized several times a day. While our lobby will re-open to the public, you are still encouraged to use our on-line, phone, or drop box services to conduct business. Thank you for your patience and understanding during these unprecedented times.


We Are Pleased To Announce The Following Enhancements To Our Customer Billing Services:

  • Online access to your account, through our web site, allowing you to view your account balance, payment history, and usage history. Available now!.
  • Electronic bill using email. Now you may choose to have your bill email. Available now!
  • Automatic payment from your checking or savings account on the due date. Available now! Requires ACH Form to be downloaded and submitted. * download form *
  • We do accept credit card payments. You can either make a payment online * click here to make payment * or you may call us toll free at (844) 200-2460 to make a payment.

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